Overview: The Application Integration Specialist is responsible for working directly with the business owners from various administrative departments (i.e. HR, Marketing, Accounting, Records etc.) to provide technology guidance, coordination and support to meet the needs of the business. Working with other IT Teams, this position reviews, analyzes, tests, implements and provides ongoing support for technical processes and products which support the business owners existing and new initiatives. This position is responsible for ensuring accurate documentation of user needs, program functions, and maintenance processes. Additional responsibilities include technology ownership of all assigned projects. Applications supported vary and may include: Microsoft Office, Microsoft Word Automation Products, Litera Change Pro, Best Authority, Legal Key, IntApp Wall Builder, Lexis/Nexis Interaction, Relius Government Forms, Scanning and Faxing applications, and other various departmental applications. Responsibilities:
Work directly with the application functional owners to understand their business needs and identify where an IT solution is available.
Research new applications and/or application features both independently and by management request. Formulate recommendations and implementation plans.
In conjunction with other technology teams, establish and maintain an appropriate test environment and execute appropriate application test plans.
Evaluate, test and integrate new software and upgrades to existing software.
Define packaging requirements and prepare applications for installation into the production environment using Firm standard tools and methodologies.
Resolve end user issues as escalated by the Service Desk, including working with software vendors’ technical support to resolve complex problems.
Develop and maintain application documentation, including, but not limited to, Configuration Guides, Application Design Guides, Frequently Asked Questions list, Knowledge Base articles; provide consultation to the training team on associated end-user documentation.
Maintain various forms, templates and pleadings using appropriate tools (i.e. Payne Forms Assistant, Word Styles, etc).
Using a variety of means, maintain a high level of current awareness of new technologies and technology trends associated assigned applications and areas of discipline.
Provide After Hours On Call Support. Work as needed during monthly maintenance windows.
May be required to perform other duties or special projects as required.
Qualifications: Qualification Requirements: To perform this job successfully, an individual must be able to perform each Essential Duty and Responsibility (the “Essential Duties”) satisfactorily. The requirements listed below are representative of the minimum knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the Essential Duties. Education and/or Experience: Required:
Bachelor’s degree and/or equivalent combination of education, training, and experience.
A minimum of five years of experience maintaining and supporting Windows desktop environments. This includes the ability to troubleshoot the full spectrum of user issues.
A minimum of five years experience with desktop applications and desktop application integration procedures and tools in a legal environment.
Previous experience in software evaluation, integration, testing and distribution.
Previous experience breaking down business processes into technology requirements.
Ability to write moderately complex SQL statements.
Experience with Microsoft Office Applications and OneNote.
Knowledge of Windows Server 2003/2008/2008 R2/2012 including IIS
Legal industry experience supporting 3rd party applications.
Experience supporting applications implemented through Citrix.
Other Skills and Abilities:
Excellent organizational skills
Excellent attention to detail
The use of good judgment and good interpersonal communication skills
Well developed analytical and problem solving skills
Works harmoniously and effectively with others as part of a team
A self-starter who desires to show ownership and commitment to the job