The Telecommunication specialist will function as a high-level technical support resource in VoIP telecommunications system and network connectivity of this agency. The candidate must have experience with Cisco Unified Communications Manager, Cisco Unity Connection, Cisco Unified Contact Center Express, or Oracle Contact Center Anywhere. The candidate should be capable of working independently on a diverse amount of activities. The candidate will also be required to work within a team to provide recommendations for process improvements, project planning, system implementations and system administration. The position will require research, analysis and design for systems such as internal messaging communications and billing software, Agency managed telecommunications data, and improving process and procedures through automation. The candidate should be skilled in the prioritization of daily tasks and project tasks. Some experience within the realm of technology infrastructure consolidation in both centralized and decentralized environments. The candidate should have experience with standardizing mobile technology and supporting daily operations in a dynamic environment with experience in telecommunications billing and tracking systems.
The candidate must have experience developing Telecom standards, configuration testing, validation, administration, support, monitoring and maintenance for telecom infrastructure including the development of documentation are required. The candidate will be expected to utilize industry standard best practices and methodologies and provide knowledge transfer to other staff through both direct communication and formal documentation.
The Candidate should have experience with providing system High-Availability and the day to day support in a 24x7 365 environment is preferred. On call support will be required.
An in person interview will be required before a final selection is made.
The selected candidate may be required to complete a criminal background check.
This position is budgeted for 1960 hours annually and adjusted according to start date.
Please submit ONLY local candidates.
Candidates selected to participate in the interview process should bring three (3) business references to an interview